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FAQ

We love our products and stand behind them wholeheartedly. If for any reason you are not satisfied with your Catsy Lu Beauty products, we offer a full refund within 30 days of delivery to your original method of payment. If you would like to place a return, please email support@catsylubeauty.com with your order number. We are proud to offer an unmatched satisfaction guarantee because when you’re happy, we’re happy. You aren’t just a number to us, and we will do our best to help you out.

All Catsy Lu Beauty orders are shipped via USPS Standard Shipping. Please allow 3-5 business days for orders to be processed. *This processing may not apply during peak seasons including promotions, sales and holidays. Please allow additional time for processing, shipping, and delivery of your order and be prepared for potential postal service delays that may extend delivery times. Catsy Lu Beauty offers Standard Shipping with an estimated time of 5-7 business days from processing of the order. *Delivery times are subject to change depending on shipping location.

We love our products and stand behind them wholeheartedly. If for any reason you are not satisfied with your Catsy Lu Beauty products, we offer a full refund within 30 days of delivery to your original method of payment. If you would like to place a return, please email support@catsylubeauty.com with your order number. We are proud to offer an unmatched satisfaction guarantee because when you’re happy, we’re happy. You aren’t just a number to us, and we will do our best to help you out.

Shipping is complimentary at Catsy Lu Beauty! *Note: We currently only accept orders in the United States.

Catsy Lu Beauty currently only accepts orders in the United States.

All sales are final. If you would like to return an item, please refer to our Return Policy.

Yes, we LOVE our furry friends, and all Catsy Lu Beauty products are cruelty free!

All taxes will be applied subject to applicable federal and state tax legislation. For all other inquiries regarding your order, please send an email to support@catsylubeauty.com.